Customer Service Information

Our products are shipped from a centrally located warehouse/distribution center located in Ohio.

For your convenience we offer several ways to contact our customer service department. We look forward to assisting you in achieving your fitness goals and answering any questions you may have. Below are frequently asked questions along with support/contact options.

Support Directory > For quick assess to answers to your support questions please use the links below.

Ordering Information How long does it take for my order to ship Has my order shipped How do I track my order My order never arrived How do I cancel my order/item What are my payment choices An item is missing from my shipment How do I calculate my shipping   My Account   How do I edit my account information How can I change the shipping address on my order How do I return my product How much is my shipping When will my order ship I received the wrong product What is your return policy   International Shipping Do you ship to my country

Pricing and Billing When will my credit card be charged   Additional Support   Email Us How to become a link partner How to join our affiliate program Order Delivery Information Product Warranty Information Sales & Privacy Policy Join Our Mailing List Order Status   Our Exercise Equipment Ships From Ohio. Centrally located warehouse saves you even more in shipping costs. Our Mailing Address is: Home Gym Center 2 Harrington Ave. Rutland, VT 06811

Exercise Equipment FAQ & Ordering Information


Has my order for exercise equipment shipped?
1). If you created an online account you can simply login to check the status of your order along with other details about your order. This is the easiest and fastest way to get the most current information regarding your orders.

2). If you did not create an online account with a username and password you can still check your order status by clicking on the order status button then entering your order number and other information into the required fields.

How do I calculate my shipping?
Most of our products include shipping. When you see a price on our website it will normally already include the shipping within the price. We may also referred to this as free shipping. When you receive your receipt it may not display any shipping charges. This does not mean it was free shipping, only that it was included in the price displayed on your website. Some items on our website may include a drop down box which allows you to calculate your finial price shipping included depending on the state that you selected. WITH OUR SHOPPING CART THE PRICE YOU NORMALLY SEE IS THE PRICE WITH SHIPPING INCLUDED.

How do I cancel my order / item?
After you have clicked "Place Order," your order begins to process and you cannot make any online changes to your order. To change or cancel your order prior to shipment, you must call a Customer Service Specialist at (800)-713-9004. Please note since you are on the internet most orders process quickly and can enter the shipping process within minutes.

If your order has already entered the shipping process, it cannot be changed or canceled. If your order has not shipped you may still be able to cancel although you may be liable for a small restocking fee or transaction fee.

How do I track an order for fitness equipment?
We offer you the ability to track your order in real-time. Our automated order tracking system will automatically email you the shipping company's tracking number as soon as it becomes available to us. If you created an online account with us you can simply login to check the status of your order along with other details about your order. This is the easiest and fastest way to get the most current information regarding your orders.

How long does it take for my order to ship?
After you have clicked the "Place Order," button your order begins to process. Most products ship within 24 hours. Please note that most orders process quickly and can enter the shipping process within minutes. If your order has already entered the shipping process, it cannot be changed or canceled.

My order never arrived.
If you never received your order, please give us a call at (800)-713-9004 and we will be happy to help track down your shipment and take steps to resolve the issue.

I Received the wrong product.
In the unlikely event that you received the wrong order or product please contact us via phone at (800)-713-9004 and we will be happy to resolve this issue.

What are my payment choices?
We accept all major credit cards, checks and e-checks. You can also use PayPal as an alternative payment option. We are a verified Paypal member. You can place an order online, mail in a printed order or fax your order. Credit cards we accept are MasterCard, Visa, Discover and American Express. If you would like to pay by electronic check give us a call for instructions.

An item is missing from my shipment.
If you find an item that was ordered and is not included in your shipment, please give us a call at (800)-713-9004. Please have your order number ready when calling.

Do you ship exercise equipment to my location?
Presently we only ship within the US. If you already placed an order with a shipping address outside the continental U.S. your order most likely was not processed and you should have received an email detailing our international shipping policy.

What is your exercise equipment return policy?
Any item in new, unused and re-sellable condition can be returned within 21 days of purchase for a refund (less shipping charges and a restocking fee of 25%). Items must be returned in original packaging. Please include a return authorization number on the outside of any returned package. Authorizations must be obtained from the company prior to sending your returned product. No returns are allowed after 21 days after products are purchased.

When will my credit card be charged?
Your credit card will be charged once we complete your order processing. In the event that an item is on backorder we may hold off on charging your credit card until the item becomes available again and is ready to ship,

How do I edit my account information
If you have entered incorrect information on your order and wish to make changes regarding your credit card information or ship-to information please give us a call at (800)-713-9004 we will update your info with the new information.

How can I change the ship to information on my order
If you have entered and incorrect shipping address and wish to update your order with the new shipping address please contact us at (800)-713-9004.

How do I return my product
To return an item, please give us a call at (800)-713-9004 and we will be happy to assist you.

How much is shipping?
Most of our products include shipping. When you see a price on our website it will normally already include the shipping within the price. We may also referred to this as free shipping. When you receive your receipt it may not display any shipping charges. This does not mean it was free shipping, only that it was included in the price displayed on your website. Some items on our website may include a drop down box which allows you to calculate your finial price shipping included depending on the state that you selected. WITH OUR SHOPPING CARD THE PRICE YOU NORMALLY SEE IS THE PRICE WITH SHIPPING INCLUDED.

When will my order ship?
All orders normally ship within 24 hours. For details see our Delivery Information section.